My training as an electronics technician, education in Cisco networking and Linux administration, professional certifications, and experience as a instructor make me an uniquely qualified employee -- one that any organization would be lucky to have on their staff.

My name is Tracy L Baker, and this is my electronic portfolio.

Since the day I first came in contact with computers in high school, I knew I wanted to be a “computer guy." During those high school years, and for the time I spent in college the first time around, I learned how to program them – mostly COBOL, FORTRAN and BASIC. This experience taught me to think the same way that computers "think" -- that is, logically.

When I could no longer afford college, I joined the Navy, where they taught me how to be an Electronics Technician. One of the most important things I learned in the Navy was how to troubleshoot problems quickly and effectively.

After leaving the Navy I started on the path to becoming the best darned “computer guy” that anyone could want. Many people will tell you that I have achieved that goal. I know that this sounds like an immodest claim. However, I am not immodest; I know that being the best means that one must keep current and constantly strive to improve themselves, lest the field pass them by. I very much enjoy learning new things, applying those things to my work, and I am excellent at doing so.

I completed my course of study at Estrella Mountain Community College (EMCC) where I earned two Associates of Applied Science degrees, one in Cisco Networking and one in Linux Administration (which was earned at Arizona's first and best RedHat Linux Academy). I graduated with highest distinction, with a perfect 4.0 GPA. I am a member of the Phi Theta Kappa Honor Society. I have also earned the following professional certifications: Red Hat Certified System Administrator, Cisco CCENT, Cisco CCNA Routing and Switching, Cisco CCNA Security, CNSS 4011 (Information Systems Security (INFOSEC) Professional) , CompTIA Linux+, CompTIA A+, and CRLA Level I tutor.

I have completed the coursework for the VMware class at EMCC's VMware Academy as well as the Cisco security class as South Mountain Community College (SMCC).

I have worked in many different environments, such as residences, professional offices (law, doctor, dentist), corporate offices (real estate management, internet companies), commercial offices (trucking companies, foundries, mechanic's shops), educational facilities (school district classrooms and offices, tutoring companies), and governmental offices (city offices, police stations, fire stations).

Currently, I am residential faculty member at EMCC, where I teach Red Hat Linux and lead the Red Hat Academy program. Previously, I was adjunct faculty for the Maricopa Community College District (MCCCD), teaching all Cisco CCNA level and entry-level Linux courses. I was also the Learning Associate for SMCC where I was responsible for all the of the lab equipment that is used with and for students. This included Cisco routers, switches, ASAs and access servers, Microsoft servers and desktop clients - both hardware based and virtualized, virtualized Linux servers, the lab's network infrastructure, VMware hosts and virtual machines, domain controllers, a TACACS+ server, and more.

I have also had the pleasure of being an instructor at both the Alameda, CA and Pleasanton, CA Adult Schools where I taught "Troubleshooting, Maintaining, and Repairing Computers" classes. I have also taught, as a volunteer, a youth-oriented class at the Castro Valley, CA Library called "Computer Guts", where I used interactive and hands-on techniques to acquaint youths with the components that make up computers.

I short, I love making things work. I am always interested as to the why and how things work so that I can make them work better.

However, my greatest passion is educating others. Since joining MCCCD in 2012, I have had the privilege of helping students learn about technology. Many have my students have gone on to earn professional certifications of their own. Others have become instructors as well. Others have competed in international technology competitions. I have found no greater satisfaction than that of helping people learn.

I have the ability to think logically and clearly; I can find the source of, and affect repairs to, problems quickly; and I have the communication skills to clearly convey technical points to non-technical people. The combination of these traits makes me a desirable rarity in the IT and educational worlds.

Here's a quick look at what I know:
Expert in:
  • Linux system administration (user management, networking, volume management, remote administration, etc.)
  • PC desktop assembly (from components), troubleshooting, and repair.
  • Installation and troubleshooting of almost all PC/Windows based peripherals (printers, scanners, cameras, modems, etc.)
  • Removal of malware on PCs (viruses, spyware, adware, Trojans)
  • PC data backup and recovery
  • Small- to mid-sized networks:
    Planning, installation troubleshooting, and repair
  • Network components: most routers, switches, bridges, wireless access points, network interface cards.
  • Network software: command line utilities (net, ping, tracert, ipconfig, pathping, etc.) and other networking utilities such as MegaPing
  • Configuring Cisco routers and switches from the command line interface (CLI)
  • Microsoft Windows desktop operating systems: Windows 95, 98, ME, as well as all versions of Windows XP, 2000, Vista, and Windows 7
  • Linux operating systems: Red Hat 6 and 7 (CentOS), Ubuntu, Debian
  • Almost all popular Windows-based applications, including Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.), antivirus / malware programs (e.g.: McAfee, Norton, Symantec, AVG), e-mail programs (e.g.: Outlook Express, Mail, Thunderbird), web browsers (e.g.: Internet Explorer, Firefox, Opera)
  • Bash shell scripting for Linux
Proficient in:
  • PC laptop repair, including hard disk and memory replacement, as well as some LCD screen replacement
  • Setting up and configuring most Mac computers for use on a network (OS9 and OSX).
  • Setup and configuration of Apple networking products (e.g.: Airport series, TimeCapsule)
  • Microsoft Windows server operating systems: NT Server, Server 2000, Server 2003, Server 2008 (Active Directory excluded)
  • VMware 5.x (vSphere, vCenter, ESXi)
  • Most open-source software (Windows-based) such as Open Office, GIMP, FileZilla, etc.
Conversant with:
  • Network cabling troubleshooting and repair
  • Some Mac desktop and laptop hardware repair
  • Most hardware-based firewalls, VPNs, and DMZs
  • Mac OSX operating system
  • OSX / Windows dual-boot using OSX's BootCamp
  • VMware 5.x (DRS, HA, vMotion, datastores)

I am also quite proficient in areas that are not strictly limited to being a computer rsupport technician or network administrator, such as:

Thank you very much for reading this, and thank you for your consideration!

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Associates in Applied Science

Networking Technology: Cisco

with highest distinction

Associates in Applied Science

Linux Networking Administration

with highest distinction

Professional Certifications:
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Red Hat Certified System Administrator Cisco Certified Network Associate - Routing and Switching
Cisco Certified Network Associate - Security Information Systems Security Professional recognition
NSA / CNSS 4011
CompTIA Linux+ CompTIA A+
Cisco Certified Entry Network Technician College Reading & Learning Association Certified Tutor, Level I

Certificates, Honors, and Awards:
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Certificate of Completion:
Networking Administration: Cisco
Certificate of Completion:
Networking Technology: Cisco
Certificate of Completion:
Linux Associate
Certificate of Completion:
Linux Professional
Certificate of Completion:
Linux Networking Administration
Certificate of Completion (EMCC):
IT Essentials: PC Hardware and Software
(CompTIA A+ course)
Phi Theta Kappa Honor Society membership EMCC's Networking Technology Institue
Certificate of Appreciation - Promoting Student Success
SMCC / MCCCD Honors Program
Certificate of Appreciation - For outstanding support
Interface Phoenix
Certificate of Completion
3 credits - Computer Science
Arizona Technology Summit
Certificate of Credit
6 Education Hours

Letters of recommendation:
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Thomas Polliard, Cisco Instructor,
"I have no doubt that given Tracy L. Baker's intellect, willingness to work as a team player, and diligence, he will be a valuable asset to any organization that he would join."
Sylvan Learning Centers,
"Our employees have an education background, not an IT background, so when any problems occurred we always called Tracy, and he was able to solve our problems in a quick and efficient manner" - Bill Kramer, owner
Boys & Girls Club of Alameda,
"Just as important, I would describe Tracy as a 'Techie' who speaks layman's English. By that I mean he has the ability to explain problems and proposes solutions that are easy to understand and evaluate, which facilitates our ability to make thoughtful decisions about our business." - George Phillips, executive director
Letter of reccomendation - Hidden Connections, Inc. Letter of reccomendation - Alameda Business Machines
Hidden Connections, Inc.,
"Tracy responded promptly and professionally to any request made of him. He contacted customers in a timely manner, and arrived at jobs on time as promised. His natural talent, training and skills he acquired through his employment at Hidden Connections should make him an asset to your company." - Josiah Lewis, president
Alameda Business Machines,
"Tracy is extremely adept working with computers and networking systems. While working for me, he showed the rare talent of being able to troubleshoot problems and then affecting proper repairs in a timely manner." - Michael Woods, owner
Jean Collier Hurley,
"I have the highest regard for his expertise in those areas [PC hardware and software] and for his availability when the need was urgent. ... I would give the highest recommendation for him and the services he provides."

I made EMCC's President's Honor List every semester that I was a full-time student.
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Fall 2012 Spring 2013 Fall 2013

A few testimonials about the work I've done over the years:

"10 of 10. Tracy's service is always prompt, efficient, and successful. I feel I can count on you to fix whatever goes wrong!"
Ms. Kawlewski, AMNAV, Oakland, CA

"Si, Thanks to your commitment to your customer and the able assistance of Tracy and James, I am pleased to report back to you that all the bugs have been addressed. Thank you for your support and persistence."
R. S., Berkeley, CA

"Si, I wanted to thank you and your staff for helping me out with the cabling at Chandler Law Group in Berkeley. Your ability to get the job done quickly really helped me out and I appreciate that. Jeff's work was great and I really appreciate the follow-up from Tracy. I'm looking forward to working together in the future. Thank you again."
Scott Mehl, BlueTab IT, Walnut Creek, CA

"...called to say what a wonderful job Tracy has done with the computers and [I] really appreciate the work."
Bill Kramer, Sylvan Learning Centers, Piedmont, CA

"Thanks for great service over the years. We really enjoy the plasma TV & sound system you installed a couple of years ago and of course our computer systems. Tracy has become our "go-to" guy at our home and for our office with regard to computers. He always makes time for us, performs his work expertly and explains how the systems work so that we are able to understand. Thanks for everything."
L. Johnson, Berkeley, CA

"Tracy is great!"
R. Hufft, Lafayette, CA

"Tracy is fast, works and communicates well!"
B. Kramer, Sylvan Learning Centers

"Tracy is great at providing service and explains complicated computer information in layman's terms. He is professional, efficient, friendly, and a pleasure to work with."
M. Johnson, Johnson Law

A few years ago I was involved with the renovation (server installation, wireless network set up, data tbackup and transfer, installation of new PCs and laptops etc.) of a home owned by a former CFO of a major internet company. When the job was finished, he presented various people with gifts. I received a very nice LED flashlight onto which my name and the phrase "Consultant Par Excellence" is engraved.

View Tracy on LinkedIn!

(c) 2014 - 2016 - Tracy L. Baker