My education as a programmer, training as an electronics technician, and experience as a instructor make me an uniquely qualified computer support specialist / technician -- one that any company would be lucky to have on their staff.
My name is Tracy L. Baker, and I'm currently looking for work as an IT Support Specialist / Technician. I have been performing this kind of work for over 20 years.
Since the day I first came in contact with computers, way back in 1979 while in high school, I knew I wanted to be a “computer guy”. During those high school years, and for the time I spent in college, I learned how to program them – mostly COBOL, FORTRAN and BASIC. This experience taught me to think the same way that computers "think" -- that is, logically.
When I could no longer afford college I joined the Navy, where they taught me how to be an Electronics Technician. One of the most important things the Navy taught me was how to troubleshoot problems quickly and effectively.
After leaving the Navy in 1988 I started on the path to becoming the best darned “computer guy” that anyone could want. There are quite a lot of people who will tell you that I have achieved that goal. I know that this sounds like an immodest claim. However, I'm not immodest. I know that being the best means that one must keep current and constantly strive to improve themselves, lest the field pass them by. I very much enjoy learning new things, applying those things to my work, and I am excellent at doing so.
I have worked in many different environments, such as: residences, professional offices (law, doctor, dentist), corporate offices (real estate management, internet companies), commercial offices (trucking companies, foundries, mechanic's shops), educational facilities (school district classrooms and offices, tutoring companies), and governmental offices (city offices, police stations, fire stations).
I have also had the pleasure of being an instructor at both the Alameda, CA and Pleasanton, CA Adult Schools where I taught "Troubleshooting, Maintaining, and Repairing Computers" classes. I have also taught, as a volunteer, a youth-oriented class at the Castro Valley, CA Library called "Computer Guts", where I used interactive and hands-on techniques to acquaint youths with the components that make up computers.
I short, I love fixing things. I'm always interested as to the why and how things work, so that I may make repairs in such a fashion so that they stay fixed.
If you're wondering why I'm currently unemployed, it is due to the economy. My previous employer had to lay off his entire workforce due to lack of funds.
I currently reside in Avondale, AZ.
So please, if you're interested in a person who will work very hard to make your IT needs be the least of your worries, take the time to read my résumé and cover letter. Then e-mail me at tech@whatacharacter.net or call my cell at 510-772-1809.
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I am also quite proficient in areas that are not strictly limited to being a computer repair/support technician, such as:
Thank you very much for reading this, and thank you for your consideration!
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| Cover Letter in Microsoft Word .doc format. | Resume in Microsoft Word .doc format. |
| Cover Letter in Adobe Acrobat .pdf format. | Resume in Adobe Acrobat .pdf format. |
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| Jean Hurley | Boys & Girls Club of Alameda | Hidden Connections, Inc. | Alameda Business Machines |
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A few testimonials about the work I've done over the years:
"10 of 10. Tracy's service is always prompt, efficient, and successful. I feel I can count on you to fix whatever goes wrong!"
Ms. Kawlewski, AMNAV, Oakland, CA
"Si, Thanks to your commitment to your customer and the able assistance of Tracy and James, I am pleased to report back to you that all the bugs have been addressed. Thank you for your support and persistence."
R. S., Berkeley, CA
"Si, I wanted to thank you and your staff for helping me out with the cabling at Chandler Law Group in Berkeley. Your ability to get the job done quickly really helped me out and I appreciate that. Jeff's work was great and I really appreciate the follow-up from Tracy. I'm looking forward to working together in the future. Thank you again."
Scott Mehl, BlueTab IT, Walnut Creek, CA
"...called to say what a wonderful job Tracy has done with the computers and [I] really appreciate the work."
Bill Kramer, Sylvan Learning Centers, Piedmont, CA
"Thanks for great service over the years. We really enjoy the plasma TV & sound system you installed a couple of years ago and of course our computer systems. Tracy has become our "go-to" guy at our home and for our office with regard to computers. He always makes time for us, performs his work expertly and explains how the systems work so that we are able to understand. Thanks for everything."
L. Johnson, Berkeley, CA
"Tracy is great!"
R. Hufft, Lafayette, CA
"Tracy is fast, works and communicates well!"
B. Kramer, Sylvan Learning Centers
"Tracy is great at providing service and explains complicated computer information in layman's terms. He is professional, efficient, friendly, and a pleasure to work with."
M. Johnson, Johnson Law
(c) 2011 - Tracy L. Baker